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This website is owned and operated by Matters + Made. This is the trading name for the business created, operated by and owned by Chloe Matters under Matters Made Pty Ltd. Matters + Made registered address is 3 Kiaora lane Double Bay NSW 2028. When using the term ‘we,’ this refers to all Matters + Made’s internal staff only.
We respect the privacy rights of our clients and customers, and recognise the importance of protecting any information they provide to us and we create about them. Contact details are not shared with any third parties (unless specified below). If you are under 18, you must inform a parent or guardian about our privacy policy to obtain their agreement before subscribing to or soliciting our services.
All intellectual property rights (including but not limited to copyright, trademarks, registered and unregistered designs, database rights on this website, domain names and goodwill ‘intellectual property rights’ on this site) are the exclusive property of Matters + Made. You may not modify, copy, distribute, transmit, display, perform, reproduce, publish, license, commercially exploit, create derivative works from, transfer, data mine or sell any content, software, products, or services contained within this site. You may not use this site, or any of its content to further any commercial purpose, including any advertising or advertising revenue generation activity on your own site. Any commercial use, including the reproduction, modification, distribution and transmission of any content including text, graphics, logos, photographs and images is strictly prohibited without the consent of Matters + Made. By viewing this site, using our services, or acquiring our products, you acknowledge that you have read, accepted and agree to our terms.
Matters + Made takes the privacy of its customers very seriously. We value and respect your privacy and collect information about you in an effort to communicate with you about our products and services. Neither your name nor anything about you is sold or shared with any other non-affiliated company or agency. This Privacy Policy describes the information we collect about you, why we collect it, and how we use it when you visit our website or make a services or purchase enquiry via our website. Our Privacy Policy also describes the choices you can make about how we collect and use certain information.
We collect information from you when you solicit our services via phone or email, request information via phone or email, send us postal mail, and when you interact with us over social media. Such collected information may include: your name, billing address, postal/delivery address, and payment information (including credit card numbers, email address, and phone number).
When you visit our website, we automatically collect such information as your IP address, device type, browser type, operating system or platform, name of internet service provider, referring website, exiting website, and pages visited on the website; the frequency, time, data, and duration of your visit on our website; your location and whether you access our website from multiple devices. In addition, your device unique device identifier (UDID), Information about your mobile carrier, communications relating to customer support, and information drawn from such communications for statistical and reference purposes.
We typically collect this information through a variety of tools including cookies, web beacons, log files, and similar technology (collectively, ‘tracking technologies’). For clarity, they are as follows:
Cookies are data files that are placed on your device or computer and often include an anonymous unique identifier. Cookies help to navigate from page to page on a website, provide secure connections, gather statistics about the usage and effectiveness of our website, and remember preferences from a previous visit. For more information about cookies, and how to disable cookies, click here; Log files track actions occurring on our site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps; Web beacons, tags, and pixels are electronic files used to record information about how you browse our site.
We use the information that we collect to answer general enquiries, and to fulfil any services you request or orders for any products you enquire about (including processing your payment information, arranging for delivery, and providing you with invoices and/or order confirmations).
We also use the information that we collect to conduct due diligence prior to engaging in a business relationship such as background checks and credit checks for potential fraud, and more generally to improve and optimise our website (for example, by generating analytics about how our customers browse and interact with our website, we can improve its performance and functionality) and to assess the success of any of our marketing campaigns.
We adopt appropriate data collection, storage and processing practices and security measures to protect against unauthorised access, alteration, disclosure or destruction of your personal information; plus transaction information and data stored on our website.
We store personal information for only as long as we have a reason to keep it. The retention period depends upon the purpose for which we have received or collected the data and upon any legal obligations to retain the data.
We do not sell, trade, or otherwise transfer to third parties your personal information. This does not include trusted third parties who assist us with maintenance of our website or business operations (including, furniture/furnishing fabricators, building suppliers and service providers, plus delivery companies who may require your name and address for deliveries) whose skills we solicit on a freelance and/or contractual basis, and who agree to keep this information confidential. We do not share your personal information with additional third parties except in the circumstances discussed directly below.
We use Google Analytics to help us analyse how visitors use our website and mobile applications. The information generated by the cookie, including your IP address, is transmitted to Google. This information is used to compile statistical reports on website activity for us. If you do not want any information to be collected and used by Google Analytics, you can install an opt-out in your web browser. You can read more about how Google uses your Personal Information here. You can also opt-out of Google Analytics here.
Occasionally we will send emails to clients and customers on our database regarding the launch of new products and/or services that we believe may be of interest to you. You may unsubscribe from emails we send by clicking ‘unsubscribe’ at the bottom of any promotional email from us. You may also contact us by email or postal address. Please be sure to include your current contact information and your requested changes.
We want to communicate with you only if you want to hear from us. If you prefer not to receive information from us or have any questions about this Privacy Policy, the practices of this website, or your dealings with this website please send your written request via email to hello@mattersandmade.com
or via postal mail to:
3 Kiaora Lane
Double Bay NSW 2028